Policy
Custom Order Policy
The approved policy will explain how quotes, artwork, proofs, quantities, timing, changes, cancellations, reprints, refunds, delivery, and care are handled.
Owner and legal content required before launch
Publication status
- Quote validity and what creates a confirmed order
- Payment terms and taxes
- Customer responsibility for artwork and permissions
- Artwork review and proof approval
- Garment substitutions and availability
- Quantity and size confirmation
- Production timing and rush requests
- Change and cancellation deadlines
- Color and placement tolerances
- Pickup, delivery, shipping, and risk of loss
- Inspection period and issue reporting
- Reprint, refund, and remedy terms
- Care instructions
- Contact and escalation route